Charged for Annual Subscription Without Consent

Question

Hi everyone,I haven’t used Adobe since September 2024 (and canceled the subscrption), but I just noticed that I was charged for an annual subscription starting in December 2024. I tried to cancel it, but now I’m facing an early cancellation fee. I haven’t been able to reach any customer service agents, and I feel it’s really unfair that I was charged for something without my consent and now have to deal with this cancellation fee.Has this happened to anyone else? How did you handle it? Thanks in advance!

kglad · Answer

contact adobe support using the info below:

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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