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Matteo24931170a393
Participant
June 20, 2022
Question

Charged for (cancelled) trial

  • June 20, 2022
  • 1 reply
  • 148 views

Hi

I did get the trial version of adobe acrobat a while ago, and I did cancel the trial on the very same day (I have an email that confirms it being cancelled and nothing shows up as an ongoing plan on my account); still, I got charged for the renewal of the plan (which still, however, does not show up on my account).

Who do I need to talk to to sort this one out?

Have a good day
Matteo

This topic has been closed for replies.

1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
June 20, 2022

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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