Charged for Creative Cloud after trial cancellation

Question

I started a Creative Cloud trial a week ago. After installing, I had second thoughts because of the cost and decided to not even go through with a test run. I uninstalled CC and immediately logged into my account and cancelled the subscription. I distinctly remember going through the cancellation process—being asked if I wanted to change to a different plan, etc. I remember seeing the little message that my trial would end on November 11.

Yet I was still charged $52.99 this morning.

I'm mildly furious. I can't seem to find a place to submit a support ticket or email. All I can find are these forums and an 800 number which I can't call because I'm overseas. How do I go about getting a refund?

LinSims · Answer

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

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This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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