Charged for free trial

Question

I accidentally purchased a subscription to Adobe Acrobat. It stated that it was a free trial, and I clicked on “Agree and Subscribe,” but an error appeared because the free trial had already been used without my knowledge. I then clicked “Subscribe” again and later realised that a payment had been taken from my bank account.

Can someone please help me with getting a refund?

kglad · Answer

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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