Charged for free trial

4 replies
180 views
Translate

I started a free trial and was charged $30 after being assured that it was free. This is fraudulent activity from Adobe, I need a human to fix this.

Billing

Jeffrey_A_WrightCorrect answer

Legend

There are very few free offerings from Adobe, Natural_Butterfly. Please see https://adobe.ly/4qjwHZO for more information on how the commitment you began to Adobe Stock works. ^JW

Jeffrey_A_Wright

Legend

Natural_Butterfly, thanks for posting about your recent subscription commitment to Adobe to this public discussion forum. You can use the steps listed at https://adobe.ly/3WHkikA to self-cancel your new subscription to Adobe Stock. ^JW

Translate

N

natural_Butterfly9009Author

Participant

Can you explain why I was charged? It seems like fraudulent activity to say that something is $0.00 and then charge my account $30.00, I'd like an explanation as to why that is.

Translate

Jeffrey_A_WrightCorrect answer

Legend

There are very few free offerings from Adobe, Natural_Butterfly. Please see https://adobe.ly/4qjwHZO for more information on how the commitment you began to Adobe Stock works. ^JW

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.