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wickedtoast
Participant
December 23, 2021
Question

Charged for free trial, but trial expired

  • December 23, 2021
  • 2 replies
  • 150 views

I signed up for a free trial in November but couldn't use it since it said I already used it before. Since I have a university email, it was not allowing me to sign in to my account to cancel.  I couldn't use it - possible to get a refund? Thanks!

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2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
December 24, 2021

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea— Product User & Community Expert
M
Community Expert
Manan JoshiCommunity Expert
Community Expert
December 23, 2021

Hello @wickedtoast,
Sorry to hear that you are facing trouble. Unfortunately, you won't find the help you need at these forums. These are peer-to-peer forums, with no one here having access to your account information. You need to contact support.
To contact support see the instructions given at the link below
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
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