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Participant
January 24, 2021
Question

Charged for free two months

  • January 24, 2021
  • 1 reply
  • 193 views

I subscibed to the two free months offer for adobe animate. When I signed up they said the trial was two months, and that 7 days before it expired it would notify me so I could cancel.

 

When I check my email I see that they notified me, but changed the details of the agreement. This time it says *two weeks* instead of two months.

 

When I try to cancel it says they want to charge me a "$41.98 cancellation fee", but also offers me the same "two free months" if I don't cancel that it offered me the first time.

What do I do? How do I cancel without getting charged? If I select "Get your next two months free," can I cancel before it charges me again?

 

 

 

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 25, 2021

    that 2 month offer is not free.  it's a 12 month subscription for $21/month with the first 2 months free.

     

    ie, if that's the same offer you signed up for previously, you agreed to pay $210 for that "deal".

     

    anyway, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

    click contact us (in the lower right)
    in the chat field, type AGENT
    be patient, it can take quite a while to reach a human

     

    <moved from animate>

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