Charged for membership after cancellation

Forum|Forum|4 months ago
September 29, 2025
1 reply
64 views

I cancelled my free trial during the free trial period. I have had two recurring monthly charges since that time. Trying to cancell again, and am being charged a $99 fee. I have an email confirming my cancellation.

Please refund my charges and cancell my membership.

Account management

kglad

Community Expert

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

E

erin_1892Author

Participant

I called and talked to someone. After a lot of arguing, they cancelled my "Pro" account and waived the cancellation fee. I did not get my two month refund. Adobe is scamming, by imbeding two memberships in the free trial. "Adobe AI Assist" and "Adobe Pro". You may think you are cancelling your membership, but double check that you are not being mislead.

Feels very unethical and misleading.

kglad

Community Expert

the ai is an optional checkbox

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