Charged for plan after cancelling trial

Forum|Forum|3 months ago
October 23, 2025
2 replies
364 views

Cancelled trial two days before the trial period ended. My Adobe account said no plans were active but today I was charged. Still, even after I was billed, my account says no plans are active and doesn't even give me an option to cancel my current plan that I was just billed for. This is wrong, I need a refund due to website/account error.

Billing

Correct answer kglad

Incorrect, I have no listed plans. Plus, I never signed up for an Adobe Assistant for Acrobat. See photo.

Adobe grants me 14 days to request a refund after payment, even though I cancelled the trial two days before it ended. Need refund asap as this is not the way a reputable company like Adobe should run.

@akira_8004

check https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000379229962

T

tom_7799

Participant

I also have the same issue .... i have been charged yesterday after cancelling last month. I would really like a refund please?

S

Shivangi_Gupta

Community Manager

Hi akira_8004,

We appreciate you reaching out. As per your account details, you have an active plan for Adobe AI Assistant for Acrobat. This is the reason you are seeing those charges. Please refer to this article: https://adobe.ly/4njg91a

Let us know if you have any questions.

^Shivangi

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tom_7799

Participant

Thankyou Shivangi, if the above is true what does the email attached above mean then, sent to me on 23rd September 2025?!!! To my mind it means i have cancelled my Acrobat subsccription - so i dont hjave the services of Acrobat anymore and so therefore i wont be charged any more ?!! can you explain and can i have a refund? thankyou. For Reference none of the reasons listed in you link apply to me. I cancelled you confrimed it, 23/9/25 - therefore i should not have to do anymore, nor should i be charged again? 😞