Charged for subscription even though I cancelled trial early

Forum|Forum|5 months ago
August 11, 2025
1 reply
171 views

Hi,

I signed up for a free trial of Adobe creative cloud and made sure to cancel the day before the trial period ended. I was still billed for a subscription. Does anyone know how to get a refund for wrongful billing around here?

Thanks

kglad

Community Expert

check your account, https://account.adobe.com

what's it show?

eg, does it show any active subscription?

B

Benjawan387858068dhkAuthor

Participant

@kglad Thanks for the prompt response. No, it does not show any active subscriptions.

kglad

Community Expert

good.

now what are the dates of the two emails adobe sent, one when you started your trial subscription and one when you canceled? (and keep both, if needed to boost your case.)

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