Skip to main content
Sheena33925382ripi
Participant
November 29, 2023
Answered

Charged for trial but i have no subscription

Hi there I need help. I was charged for a free trial that I didn't cancel in time. Which is fine. The problem is that I don't have an active subscription! 

    kglad
    kgladCorrect answer
    Community Expert
    November 29, 2023

    contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    View reply

    4 replies

    ramona_8195
    Participant
    November 25, 2024

    I'm not playing their games...I called the number the bank provided on my account. They gave me the runaround asking for personal bank info, etc....I just hung up, called my bank and blocked them from accessing my account. It's a scam. Nothing more. If you didn't give ANY permission to access your account, you didn't sign up for a subscription, and they withdrew money anyways: SCAM. REPORT IT. 

    Translate
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      November 25, 2024

      if you didn't sign up for a trial and didn't sign up for a subscription, then report fraud to your credit card issuer.

      Translate
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      November 29, 2023

      in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

      p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



      <"moved from using the community">
      Translate
      kglad
      Community Expert
      kgladCommunity ExpertCorrect answer
      Community Expert
      November 29, 2023

      contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

      chat:
      use a browser that allows popups and cookies
      and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
      in the chat field (lower right), type AGENT
      be patient, it can take quite a while to reach a human.

      twitter/x:
      tweet @AdobeCare

      p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

      Translate
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices