Charged me Money after I cancelled it 15 minutes after subscribing

Question

I subscribed to adobe pro around an hour ago. However, I realized that the features were lacking and I CANCELLED the subscription after a few minutes of using it. BUT, I just checked my email and it claims that Adobe has CHARGED me 8HKD for their services. I need a refund for the 8HKD.

For those who cannot read:

I HAVE ALREADY MADE SURE I HAVE CANCELLED ALL SUBSCRIPTIONS of ADOBE.

I LOGGED OUT OF MY ACCOUNT AND LOGGED IN AGAIN AND DOUBLE CHECKED THAT I HAVE NO ACTIVE SUBSCRIPTIONS LEFT.

I HAVE CONFIRMED I HAVE UNSUBSCRIBED TO ALL SUBSCRITIONS BY READING BOTH EMAILS FROM ADOBE DETAILING THAT I HAVE SUCCESSFUL CANCELLED ALL MY SUBSCRIPTIONS.

DO NOT TELL ME ABOUT THE TRIAL TERMS. I UNSUBSCRIBED WITHIN 15 MINUTES OF SUBSCRIBING, SO DO NOT TELL ME THAT I ALREADY EXCEEDED THE TRIAL PERIOD.

Jeffrey_A_Wright · Accepted Answer

@Deacon Ho, I appreciate your response, and the expectation is that you would be charged to begin the trial. If you cancel within 14 days, then you may receive a refund.You have already canceled your subscription, so please wait up to 14 days for your refund. Please bookmarkhttps://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.htmlfor complete information on the cancellation and refund process for all subscription plans.

Jeffrey_A_Wright · Answer

​@Deacon Ho, thanks for posting about your confusion regardingyour recent subscription commitment to this public discussion forum.I can confirm that you completed the self-cancel request successfully,@Deacon Ho. Any refunds issued will take up to 14 days. Please seehttps://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html#month-to-monthfor more information.

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