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Deacon Ho
Participating Frequently
March 9, 2026
Question

Charged me Money after I cancelled it 15 minutes after subscribing

  • March 9, 2026
  • 1 reply
  • 68 views

I subscribed to adobe pro around an hour ago. However, I realized that the features were lacking and I CANCELLED the subscription after a few minutes of using it. BUT, I just checked my email and it claims that Adobe has CHARGED me 8HKD for their services. I need a refund for the 8HKD.

For those who cannot read:

I HAVE ALREADY MADE SURE I HAVE CANCELLED ALL SUBSCRIPTIONS of ADOBE.

I LOGGED OUT OF MY ACCOUNT AND LOGGED IN AGAIN AND DOUBLE CHECKED THAT I HAVE NO ACTIVE SUBSCRIPTIONS LEFT.

I HAVE CONFIRMED I HAVE UNSUBSCRIBED TO ALL SUBSCRITIONS BY READING BOTH EMAILS FROM ADOBE DETAILING THAT I HAVE SUCCESSFUL CANCELLED ALL MY SUBSCRIPTIONS.

DO NOT TELL ME ABOUT THE TRIAL TERMS. I UNSUBSCRIBED WITHIN 15 MINUTES OF SUBSCRIBING, SO DO NOT TELL ME THAT I ALREADY EXCEEDED THE TRIAL PERIOD.

    1 reply

    Jeffrey_A_Wright
    Legend
    March 9, 2026

    @Deacon Ho , thanks for posting about your confusion regarding your recent subscription commitment to this public discussion forum.

     

    I can confirm that you completed the self-cancel request successfully, @Deacon Ho. Any refunds issued will take up to 14 days. Please see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html#month-to-month for more information.

    Deacon Ho
    Deacon HoAuthor
    Participating Frequently
    March 9, 2026

    Why was I charged for 8 HKD when I subscribed to the FREE TRIAL? The terms clearly stated that it would be FREE if I cancel BEFORE it ends which I DID. 

    This is clearly misrepresentation by Adobe.

    Jeffrey_A_Wright
    Legend
    March 9, 2026

    There are no free trials, ​@Deacon Ho , only trials with payment.

     

    Please do review the contents of https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html#month-to-month for more information.

     

    Your cancellation has been processed. Please do contact us directly if you have not received a refund after 14 days.