charged money by an account i do not know, is it possible to cancel it and get a refund, i do not know what email it is

Question

I have been charged money on an account i do not know of, is it possible to get a refund, i did not start this subscription, and i have been charged a lot of money for it. the charge finder did not help as it showed a transaction on my card that is not on the same day the money was charged. is it possible to get a refund for this using only my card details, and can i cancel all future payments using my card?

Jeff_A_Wright · Accepted Answer

Thank you for posting, Celestial_Strength.

I understand how concerning it is to see subscription charges when you do not recognize the associated account.

I checked the account used to create this community post and do not see any active subscriptions associated with that account. Based on that, the charges are likely tied to a different Adobe account.

Please review the guidance in the following post, which outlines the available methods for identifying the Adobe account associated with a charge:

Need help identifying an Adobe charge?
https://adobe.ly/4znT8AN

Once you identify the account associated with the subscription, you can sign in to that account to review the plan and any available cancellation or refund options.

Please let us know if you have any questions after reviewing the steps in that guide, Celestial_strength. ^JW

John T Smith · Answer

>charge finder did not helpAnd ​@Jeff_A_Wrightsaid a subscription was not foundIf you don’t have a different email and you are sure nobody in your house used your card you need to contact the fraud staff for your card

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