Charged THB 6,291 early termination fee — requesting refund and plan change instead

Hello,

On 12 August 2026 I was charged an early termination fee of THB 6,291.07, on top of my regular monthly charge of THB 1,677.23. My account has two subscriptions: Creative Cloud Pro and Adobe Stock – 10 assets a month, both annual plans paid monthly.

I did not realise that cancelling would trigger a fee of this size, and I did not intend to leave Adobe entirely — I was only trying to reduce my monthly cost. A fee of nearly THB 6,300 is a serious amount for me.

What I would like instead:
1. A refund of the early termination fee.
2. To switch to the Creative Cloud Photography plan rather than cancel outright.
3. To remove the Adobe Stock subscription, which I have not been using.

I understand the termination fee is waived when a customer moves to another Creative Cloud plan instead of leaving, which is exactly what I am asking to do.

I have tried to reach support through chat but the chat window will not open for me. The charge was taken yesterday, so I am well within the normal refund window.

Could an Adobe employee please look at my account? I am happy to provide my order number and account details privately.

Thank you.