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Participant
September 3, 2026
Answered

Charged twice

  • September 3, 2026
  • 5 replies
  • 47 views

I am being charged monthly fee twice 

    Correct answer Jeff_A_Wright

    Thanks for posting, ​@Eager_Glitter4494.

     

    Based on the account's subscriptions, it appears there may be multiple Acrobat-related subscriptions rather than a single duplicate charge. I can see an Acrobat Pro subscription and an AI Assistant for Acrobat subscription, both of which started on June 23, as well as two older Acrobat subscriptions that are currently past due.

     

    Because we will need to review the account details with you directly and determine whether any of these subscriptions are duplicates or no longer needed, please get in touch with us at:

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

    Our team can review the subscriptions, cancel any unintended duplicate plans, and discuss any available billing options with you.

     

    For your privacy, please do not post account details, email addresses, or payment information here in the public discussion, ​@Eager_Glitter4494.

    5 replies

    Participant
    September 5, 2026

    Im also being charged twice 69.99 a month

     

    kglad
    Community Expert
    Community Expert
    September 5, 2026

    ​@detailed_Lark4fe9 

     

    first use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to see if the charges are from the same accounts and then check that (those) account(s) to see if they’re for the same subscription.

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    September 3, 2026

    Thanks for posting, ​@Eager_Glitter4494.

     

    Based on the account's subscriptions, it appears there may be multiple Acrobat-related subscriptions rather than a single duplicate charge. I can see an Acrobat Pro subscription and an AI Assistant for Acrobat subscription, both of which started on June 23, as well as two older Acrobat subscriptions that are currently past due.

     

    Because we will need to review the account details with you directly and determine whether any of these subscriptions are duplicates or no longer needed, please get in touch with us at:

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

    Our team can review the subscriptions, cancel any unintended duplicate plans, and discuss any available billing options with you.

     

    For your privacy, please do not post account details, email addresses, or payment information here in the public discussion, ​@Eager_Glitter4494.

    Peru Bob
    Community Expert
    Community Expert
    September 3, 2026
    Ged_Traynor
    Community Expert
    Community Expert
    September 3, 2026

    ​@Eager_Glitter4494 you’d be better off reporting the issue on the Account, Payment, & Plan forum