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Participant
August 31, 2025
Question

Charged twice

  • August 31, 2025
  • 2 replies
  • 76 views
  • I've been getting charged $19.99 and $24.98 each month. Could someone please help stop this?

2 replies

kglad
Community Expert
Community Expert
September 1, 2025

ie, report fruad if using https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html fails to show that 24.98 charge from adobe.

Shivangi_Gupta
Community Manager
Community Manager
September 1, 2025

Hi J.Snyder,

We appreciate you reaching out. I can see that you have an active annual plan for Adobe Acrobat 1 year 4 months and 9 days. You are getting billed for it with 19.99USD every month. I could not find any other transaction requested by Adobe.

Did you speak with your bank about the 24.98USD charge? Also, please refer to this article and see if it helps: https://adobe.ly/3UQYqT5

^Shivangi