Charged Twice EVERY MONTH

Question

I keep getting charged TWICE during the same billing period. My bank is getting two payments taken out with two days of each other and when I check my online invoices on Adobe, they only list ONE payment. Why is adobe stealing my money?

I don't own two separate accounts that require that I pay for two so WHY am I being charged twice????

kglad · Answer

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true.

p.p.s you can also use phone (but chat is usually quicker), (REMOVED BY MODERATOR)

p.p.p.s. you can also use twitter to tweet @AdobeCare.

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