Charged Twice for Adobe Subscription – Need Assistance

Question

hello,I recently noticed that I was charged twice for my Adobe subscription. I checked my billing history, and it appears that two separate transactions were made for the same period. I did not authorize this, and I would like to request a refund for the extra charge.Could someone from Adobe support assist me in resolving this issue? I have my payment details and can provide any necessary information.Thank you in advance for your help!Best regards,

Jeffrey_A_Wright · Answer

Mama_marys, thanks for posting about the extra charge on your bill to this public discussion forum. I don't see any other recent charges or active memberships under your account.

Do you have a second subscription on a different account? If so, could you make sure to sign into that account if you want to cancel the second membership or subscription. Please see https://adobe.ly/3Rgwd68 for more information. ^JW

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