Charged twice in same month - how to resolve?

Question

Trying to resolve a billing issue. Was just charged twice on same day for a one month membership.

I can't easily find out how to resolve the issue in the care centre. I can see the issue, they offer an explanation but I don't know how to contact them.

Is there a support email address or phone number I can use?

Peru Bob · Answer

For the benefit of others:

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
(REMOVED BY MODERATOR)

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