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Participant
July 25, 2026
解決済み

Charges – Refund Request

Dear Adobe Support,

I am contacting you regarding recurring charges that have been deducted from my account without my knowledge or clear consent.

I only intended to make a one-time purchase. I never knowingly agreed to a recurring monthly subscription or to automatic monthly charges. However, I have been charged 304 MAD every month on the following dates:

23 April 2026 – 304 MAD
23 May 2026 – 304 MAD
23 June 2026 – 304 MAD
23 July 2026 – 304 MAD

I did not realize these charges would continue automatically, and I do not use this service.

I kindly request:

A refund for these recurring charges.


I would appreciate your prompt assistance and a fair resolution to this matter.

Thank you,

    解決に役立った回答 kglad

    you’ll need to cancel (1st link) to stop the charges.  and i doubt you qualify for a refund, but you can read details in the 2nd link.

     

    cancel subscription, https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html 

     

    understanding cancellation 

    fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel 

    返信数 1

    kglad
    Community Expert
    kgladCommunity Expert解決!
    Community Expert
    July 25, 2026

    you’ll need to cancel (1st link) to stop the charges.  and i doubt you qualify for a refund, but you can read details in the 2nd link.

     

    cancel subscription, https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html 

     

    understanding cancellation 

    fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel