charging $99 to cancel during first 30 days

Question

this is a crime! fraud!

gupta shivangi · Accepted Answer

Hi Clint,We are sorry for the experience. I checked your account details and found that you proceeded with cancelation 3 days ago and your subscription will end on February 07, 2025.Let us know if you have any questions. We will be happy to answer. Regards,Shivangi

kglad · Answer

there's no fee for cancelling during the trial, or even within one week of the trial ending.

the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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