Skip to main content
C
carlr37929967
Participant
January 4, 2021
Answered

Charging a fee for unused portions of software seems unethical, unfair and unjustifiable

  • January 4, 2021
  • 2 replies
  • 696 views

I did not realise that there was a fee for cancelling an annual subscription that is paid monthly.  Perhaps I should have read the "fine-print " better - "buyer beware"!!!! 

Although that does not take away from the fact that I do not believe it is ethical or fair for Adobe to do so. In my country we would call your company <profanity removed> but in the USA, clearly unethical/criminal corporate behaviour appears to be accepted as normal. I will certainly not recommend your company to anyone.

This topic has been closed for replies.
Correct answer John T Smith

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html

2 replies

LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
January 6, 2021

At least they're putting a short version of the subscription terms on the purchase page now and are providing the cancel by date, too, which is a very useful thing to know.

 

    C
    carlr37929967Author
    Participant
    January 7, 2021

    Thank you LinSims.  I recognise that nobody held a gun to my head as I signed up and did not read all of the terms and conditions completely........ "buyer beware".  It is my opinion (and clearly some people do not share this opinion - as is their right) that corporations have an obligation to their customers - especially in on-line transactions where there is no "SME or sales assistant to help to provide better, more customer friendly support it is also my opinion that Adobe should not charge for unused portions of subscriptions.

      T
      Test Screen Name
      Legend
      January 7, 2021

      Adobe do provide a monthly plan (at least for all apps, around $80/year). You signed up for the annual plan (paid monthly) for a very large discount over that (around $50/year), so it is natural that they can't allow you to freely cancel: that would be an insult to the people who did pay more for the monthly plan and the right to cancel at any time.  These kinds of plans are extrememely common for software, and outside the computer world, for utilities like electricity, apartment rental, car leasing, cellphones, etc. etc. so "reading the small print" can save you a lot of expense.

      John T Smith
      Community Expert
      John T SmithCommunity ExpertCorrect answer
      Community Expert
      January 5, 2021

      When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html

        C
        carlr37929967Author
        Participant
        January 7, 2021

        Thank you John T Smith.  I recognise that nobody held a gun to my head as I signed up and did not read all of the terms and conditions completely........ "buyer beware".  It is my opinion (and clearly some people do not share this opinion - as is their right) that corporations have an obligation to their customers - especially in on-line transactions where there is no "SME or sales assistant to help to provide better, more customer friendly support it is also my opinion that Adobe should not charge for unused portions of subscriptions.

          M
          michaelm78088356
          Participant
          January 19, 2021

          Carl,  "John T. Smith" has had his account since 2006 and has 79,000 posts.  He's not a "fellow user", he's an Adobe employee.

            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices