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Nancy OShea
Community Expert
Community Expert
September 7, 2022

@Marek2599733579rk 

I think you are mistaken.  An Annual Plan is 12 months of service.  The introductory trial is 7 days only after which you are billed each month until you cancel. 

 

New customers may cancel within 14 days of downloading the software without incuring a cancellation fee.  After 14 days, the fee to cancel is 50% of your remaining months of service.  To avoid fees, wait until your 12 month of service to cancel, before it auto renews for another year.

 

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
Sameer K
Community Manager
Community Manager
September 7, 2022

Hi there,

 

Welcome to the Lightroom community.

I have reviewed your profile & I could find four subscriptions in total with Lightroom 1TB Plan that are active.

 

This is a user-to-user forum. Please check this article for help with managing your subscriptions.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

 
If you'd like to reach us, here are links through which you can contact our team via live chat or call for an account or payment-related issue.
 
Thanks!
Sameer K
Sameer K
Community Manager
Community Manager
September 7, 2022

Hi there,

 

Welcome to the Lightroom community.

I have reviewed your profile & I could find four subscriptions in total with Lightroom 1TB Plan that are active.

 

This is a user-to-user forum. Please check this article for help with managing your subscriptions.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

 
If you'd like to reach us, here are links through which you can contact our team via live chat or call for an account or payment-related issue.
 
Thanks!
Sameer K