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jiadene_skyworth_5237
Participant
February 8, 2025
Question

CHAT AGENT INCOMPETENCE FAILURE TO REFUND

  • February 8, 2025
  • 1 reply
  • 486 views

I HAVE TRIED MULTIPLE TIMES TO COMMUNICATE A SITUATION THAT REQUIRES A REFUND AND THE CHAT AGENTS SIMPLY WAIT FOR HOURS THEN CANCELL THE CHAT

HOW CAN I GET EFFECIENT AND EFFECTIVE ASSISTANCE?

 

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 8, 2025

@jiadene_skyworth_5237 

 

you have to go through adobe support.  that said, what documents do you have that show you're entitled to a refund?

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
February 10, 2025

Hi there, 

We're sorry for the inconvenience. The ID that you have used in this community does not have any associated subscription, therefore I did not have charge details. Kindly use this link to get in touch with chat again to resolve this: https://adobe.ly/41iIb5n;

 

Hope this helps. 

 

Thanks 
^KS

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