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jiadene_skyworth_5237
Participant
February 8, 2025
Question

CHAT AGENT INCOMPETENCE FAILURE TO REFUND

  • February 8, 2025
  • 1 reply
  • 495 views

I HAVE TRIED MULTIPLE TIMES TO COMMUNICATE A SITUATION THAT REQUIRES A REFUND AND THE CHAT AGENTS SIMPLY WAIT FOR HOURS THEN CANCELL THE CHAT

HOW CAN I GET EFFECIENT AND EFFECTIVE ASSISTANCE?

 

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 8, 2025

@jiadene_skyworth_5237 

 

you have to go through adobe support.  that said, what documents do you have that show you're entitled to a refund?

Kanikas
Kanikas
Legend
February 10, 2025

Hi there, 

We're sorry for the inconvenience. The ID that you have used in this community does not have any associated subscription, therefore I did not have charge details. Kindly use this link to get in touch with chat again to resolve this: https://adobe.ly/41iIb5n;

 

Hope this helps. 

 

Thanks 
^KS

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