Chat agent [offered a discount]

Forum|Forum|1 year ago
June 24, 2024
3 replies
366 views

During one conversation with an agent, I negotiated a discounted price for the Adobe suite. Unfortunately, the conversation was interrupted on Adobe's side for technical reasons. I wrote with another agent the next day and sent the entire conversation history. The agent did not offer the same terms. Is it normal?

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kglad

Community Expert

yes, it's normal that "deals" vary based on several factors.

John T Smith

Community Expert

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the Account forum

John T Smith

Community Expert

When Adobe has a special offer it is available to everyone who qualifies

I have never heard of a chat agent being able to offer a discount

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