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raphaelt94299840
Participant
November 5, 2019
Answered

chat conseiller

  • November 5, 2019
  • 4 replies
  • 1371 views

bonjour, 

 

Impossible de retrouver le chat avec un conseiller, 45mn d attente au tel, personne...Adobe serait une sorte de maison fantome?Merci d avance.

This topic has been closed for replies.
Correct answer Just Shoot Me

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4 replies

John T Smith
Community Expert
Community Expert
December 28, 2020

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Participant
December 28, 2020

Pareil, je tourne en rond sur le site, impossible de parler à quelqu'un. Ils sont bons pour nous vendre les produits, mais une fois que c'est fait, plus personne n'est là. Je réfléchis sérieusement à annuler mon abonnement et me "débrouiller" autrement. 

christophep73324225
Participant
November 13, 2019

Je ne trouve pas non plus. Bon courage

Just Shoot Me
Just Shoot MeCorrect answer
Legend
November 5, 2019

Do you have a question about using this forum site? That is what this forum is for. Getting help using this forum.