chat conseiller

Forum|Forum|6 years ago
November 5, 2019
4 replies
1374 views

bonjour,

Impossible de retrouver le chat avec un conseiller, 45mn d attente au tel, personne...Adobe serait une sorte de maison fantome?Merci d avance.

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Correct answer Just Shoot Me

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John T Smith

Community Expert

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

P

polyminthe

Participant

Pareil, je tourne en rond sur le site, impossible de parler à quelqu'un. Ils sont bons pour nous vendre les produits, mais une fois que c'est fait, plus personne n'est là. Je réfléchis sérieusement à annuler mon abonnement et me "débrouiller" autrement.