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Participant
October 10, 2026
Question

Child made purchase need my money back

My minor daughter purchased without my permission or knowledge I need money back

 

    7 replies

    ShivangiGupta
    Community Manager
    Community Manager
    October 12, 2026

    Hi @Precious_character0652,

    Thank you for reaching out.

    I’ve checked the details and can confirm that your subscription cancellation has been successfully processed. I can also confirm that Adobe has initiated your refund two days ago.

    Please note that refunds typically take 10–14 business days to be processed and reflected in your original payment method, depending on your financial institution's processing timelines.

    We appreciate your patience while the refund is being completed. If you have any additional questions in the meantime, please let us know. We're happy to help.


    ^Shivangi

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    ^Shivangi
    Participant
    October 10, 2026

    Does not help

     

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    John T Smith
    Community Expert
    Community Expert
    October 10, 2026

    Also, if she bought from Apple or the Google play store you must deal with them

    When you buy an Android subscription from Google play store Adobe really can't help very much
    Lots of information at this link https://support.google.com/googleplay/answer/7018481

    https://www.samsung.com/sg/support/apps-services/how-do-i-cancel-a-subscription-in-galaxy-store/

    When you buy an Apple subscription Adobe really can't help very much
    https://helpx.adobe.com/lightroom-cc/kb/manage-subscription-ios.html

    https://helpx.adobe.com/express/web/adobe-express-subscription/cancel-ios.html

     

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    John T Smith
    Community Expert
    Community Expert
    October 10, 2026

    1 - take your credit card away from her

    2 - Only you may deactivate https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html

    3 - This is a public forum, not Adobe support... other users can't see your account to help
    This is the correct way to contact support
    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    - and enter AGENT in the box asking How can we help you?

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    Participant
    October 10, 2026

    Does not help

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    kglad
    Community Expert
    Community Expert
    October 10, 2026

    ​@Precious_character0652 

     

    you can discuss with adobe support using chat.

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    Community Expert
    October 10, 2026

    Cancel the plan, see https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

    Once the cancellation is done you should get a confirmation email. You can check all that is subscribed to at https://account.adobe.com/plans

    Refunds are automatic and are processed in 10-14 business days, subject to conditions. For more details see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

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    -Manan