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defaultsxbci3yi41t9
Participant
April 28, 2022
Question

Cliente support

  • April 28, 2022
  • 2 replies
  • 153 views

Hello. How can i contact Adobe to solve a problem with payments/billing? The chat doesn't work and i haven't found any phone number or email address to contact. I've been around in all the website and the help option from Adobe is equal to "zero". Maybe they don't want to listen to customer problems.
Please, i really need to talk with someone regarding billing.. Can anyone help?

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    2 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    April 28, 2022

    You may also be able to contact Adobe by phone:
    https://helpx.adobe.com/contact/phone.html

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      defaultsxbci3yi41t9Author
      Participant
      April 28, 2022

      Thank you

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      April 28, 2022

      This space is provided by Adobe, but it is not Adobe support
      Sorry, nobody here can help with an account or payment problem
      This is a public forum, you need the link to Adobe support, not other users
      Be sure to remain signed in with your Adobe ID before accessing the link
      Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
      -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
      -you MUST also allow 'cookies' in your web browser for the link to work
      This link will go directly to the chat option
      Type "Agent" in the chat box to bypass the chatbot and be connected to a person
      -Meaning type in the word Agent without the quote " " marks
      https://helpx.adobe.com/contact.html?rghtup=autoOpen
      - or https://helpx.adobe.com/contact/phone.html
      .
      Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
      -click for more information about scammers https://tinyurl.com/10791730

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        defaultsxbci3yi41t9Author
        Participant
        April 28, 2022

        Thank you for your help. The Chat icon doesn't work on Chrome, I opened in Edge and I finally get some help from Adobe. What a nightmare and so poor options to contact Adobe. Wrong client approach. 

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