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Participant
July 8, 2020
Question

Close and cancel account

  • July 8, 2020
  • 3 replies
  • 162 views

I need to delete my account since I do not use. Am being charge 15.00$. Need to remove from subscription list. Help please!

This topic has been closed for replies.

3 replies

LinSims
Community Expert
Community Expert
July 9, 2020

Be aware that if you purchased an annual subscription that is paid monthly, you will be charged a cancellation fee unless you are in month 12. That is to say, if you bought your subscription in July 2019, you will have no cancellation fee. If you bought it between August 2019 and June 2020, you will be charged a cancellation fee (subscription fee × # of months left in subscription).

Inspiring
July 8, 2020

Hi,

 

Thank you for posting your query.

 

I would like to inform you that "Removing the Subscription and Cancelling the license" so that you do not get charged again is different than your "Adobe Account Deletion". 

 

If you wish to Cancel your Subscription and do not wish to pay for the license, please refer to : https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html# 

 

Alternatively, if you wish to Delete your Adobe account, than you may refer to the help article that was already shared by my fellow Community professional - Manan. Sharing the reference article link again :  https://helpx.adobe.com/manage-account/using/delete-adobe-account.html

 

If it does not work then you will have to contact support. These are peer to peer forums and no one here has access to your account information. Click on the following link : https://helpx.adobe.com/contact.html

 

Thank you.

Community Expert
July 8, 2020

If you really want to delete your account as well then have a look at the following link

https://helpx.adobe.com/manage-account/using/delete-adobe-account.html

 

-Manan

-Manan