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Stefano24066809ito3
Participant
April 16, 2022
Answered

Closing account

  • April 16, 2022
  • 3 replies
  • 638 views

I would like to close my account but if I close now I will have to pay an penalty fee for closing the account before the expiration of the contract. How can I see when I can close the account without having to pay the penalty? 

Thanks for any help provided.

    This topic has been closed for replies.
    Correct answer Peru Bob

    Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    You may also be able to contact Adobe by phone:
    https://helpx.adobe.com/contact/phone.html

    3 replies

    ProDesignTools
    Community Expert
    ProDesignToolsCommunity Expert
    Community Expert
    April 18, 2022

    Adobe's Annual plans (and Student plans) are for a 12-month commitment. Here's a guide explaining the process which should help you find the best solution, and possibly save some time or money:

    What You Should Know Before Canceling Your Adobe Trial or Subscription

    Outside of that, we cannot really help further here, as this is primarily a user-to-user forum – so your best bet would be to contact Adobe Customer Care directly.

    Peru Bob
    Community Expert
    Peru BobCommunity ExpertCorrect answer
    Community Expert
    April 16, 2022

    Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    You may also be able to contact Adobe by phone:
    https://helpx.adobe.com/contact/phone.html

    T
    Test Screen Name
    Legend
    April 16, 2022

    Some accounts are for a year, you promise to pay for a year but Adobe give a generous 50% discount. If you can't remember the terms of a subscription, contact Adobe by chat. Contracts DO NOT expire, they automatically renew each year forever.

    Important: you cannot close an account until you cancel the subscription. These are different things.

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