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burhansohog
burhansohog
Participant
July 23, 2023
Question

cloud document

  • July 23, 2023
  • 2 replies
  • 237 views

Hello, previously I was using the Adobe company account provided by the university. This month, the company account was terminated, and I switched to a personal account. However, I am unable to access my Adobe Cloud documents. It's as if I have opened a completely new user account, and everything appears to be reset. Even my Behance account is created as if it's a new user. Can you please help me?

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    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 23, 2023

    you'll need to contact the school's plan administrator to see if they'll help you move your files to your control.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    July 23, 2023

    As far as I know, documents linked to accout A may not be opened by account B - by design, for security

     

    For anyone else reading this...
    You should always have a local copy of all files, not just in the cloud
    If you don't have space on your computer drive use an external drive for files
    A USB flash drive to carry with you... here are 2, there are many more available
    PNY brand https://www.amazon.com/PNY-512GB-Turbo-Attach%C3%A9-Flash/dp/B0BF5VHLBZ
    SanDisk https://www.amazon.com/SanDisk-512GB-Ultra-Flash-Drive/dp/B083ZLJ5MG
    Other flash drives are 1 or even 2 Terabytes
    Formatting a flash drive https://www.usbmemorydirect.com/blog/flash-drive-format-types/

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