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Lisa29308479e6rn
Participant
April 8, 2023
Question

Cloud wiederherstellen

  • April 8, 2023
  • 2 replies
  • 382 views

Hallo, ich habe letztes Jahr die Studentenversion gekauft und wollte sie jetzt verlängern. Ich habe dies über die Website meiner Uni mit der selben Mailadresse gemacht. Allerdings sind jetzt all meine Dokumente aus der Cloud weg. Ich bräuchte die aber dringend, deshalb wollte ich fragen, ob es eine Möglichkeit gibt sie wiederherzustellen und die Konten zu verknüpfen? Vielen Dank

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2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
April 8, 2023

For anyone else reading this...
You should always have a local copy of all files, not just in the cloud
If you don't have space on your computer drive use an external drive for files
A USB flash drive to carry with you... here are 2, there are many more available
PNY brand https://www.amazon.com/PNY-512GB-Turbo-Attach%C3%A9-Flash/dp/B0BF5VHLBZ
SanDisk https://www.amazon.com/SanDisk-512GB-Ultra-Flash-Drive/dp/B083ZLJ5MG
Other flash drives are 1 or even 2 Terabytes

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 8, 2023

what do you mean by "link" accounts?

 

are you not renewing the same account that uses the same adobe id?

 

and if you're using the same adobe id, did your previous plan end?

 

<moved from cc services >

L
Lisa29308479e6rnAuthor
Participant
April 8, 2023

mein altes abo ist abgelaufen und ich wollte es wiederherstellen allerdings bereits zwei tage später aber mit der selben adobe id

 

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 8, 2023

contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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