cobrança

Question

seguinte, assinei o teste grátis de 7 dias do after effects. porém acabei nem utilizando pq meu notebook não rodou, como qualquer pessoa eu esqueci de cancelar o teste gratis e agora todo mês vem cobrança de 60 reais, como não deixo dinheiro nessa conta a divida não foi retirada, porem eu quero saber como vai ficar, pq eu não vou pagar uma divida de algo que eu nem utilizo diariamente, porfavor tem como cancelar essa assinatura?????

kglad · Answer

you have to fix your payment method in order to cancel, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

then make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded