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2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 11, 2025

for others, check your account, https://account.adobe.com

what's it show?

 

stock, app subscriptions?

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
July 11, 2025

Hi Ana,

As per your account details, you have an individual plan for Adobe Acrobat Pro and AI Assistant for Acrobat. This is the reason you are getting billed for two plans.

Having said that, you also have an active team's subscription for Acrobat Pro.

Let us know if you have any additional questions.


^Shivangi

creative explorer
Community Expert
creative explorerCommunity Expert
Community Expert
June 22, 2025

@Ana Paula Cunha are you using two different Adobe accounts? I have two, so, yes, it's possible. Cancel one of those plans then, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

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