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January 26, 2026
Question

Cobrança errada

  • January 26, 2026
  • 2 replies
  • 16 views

Eu assinei o teste grátis de 2 serviços da Adobe e após assinar eu desativei a cobrança automática. Agora depois de 14 dias. Simplesmente cobraram o valor de cobrança mesmo eu tendo desativado e cancelado a cobrança automática. QUERO MEU DINHEIRO DE VOLTA!

    2 replies

    Jeffrey_A_Wright
    Legend
    January 26, 2026

    Matheus, thanks for posting about your problems managing your subscription commitments to Adobe. You canceled your Photoshop plan last week, but the After Effects subscription is still active. Please see https://adobe.ly/4qQZW5V if you do not need access to After Effects. For more information on the cancellation and refund process see https://adobe.ly/4qHhAZG. ^JW

    kglad
    Community Expert
    Community Expert
    January 26, 2026

    check your account, https://account.adobe.com

    what's it show?

    eg, any payment problems,?
    any subscription?