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Cobrança indevida

Forum|Forum|2 days ago
August 9, 2026
4 replies
35 views

Cancelei o teste gratuito no prazo e está a ser debitado cobrança em minha conta. Gostaria que fosse resolvido

Correct answer Jeff_A_Wright

Thank you for posting, @Incredible_Dream939f.

I understand why this situation is frustrating.

I can see that your Adobe Stock subscription was started on July 17 and canceled on July 24. A separate Photoshop subscription was then started on July 25 and remains active.

Because this request involves a cancellation exception for the Photoshop subscription, please contact us directly for your cancellation request. Since you mentioned you have not used Photoshop, please mention this when you contact us so the request can be reviewed.

You can review the subscription terms here: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

To contact us directly, please use: https://helpx.adobe.com/contact.html?rghtup=autoOpen

I am sorry you did not find more value in our offerings. Please update this public discussion thread if you have any additional questions, @Incredible_Dream939f.

Jeff_A_Wright

Correct answer

Community Manager

Thank you for posting, @Incredible_Dream939f.

I understand why this situation is frustrating.

I can see that your Adobe Stock subscription was started on July 17 and canceled on July 24. A separate Photoshop subscription was then started on July 25 and remains active.

Because this request involves a cancellation exception for the Photoshop subscription, please contact us directly for your cancellation request. Since you mentioned you have not used Photoshop, please mention this when you contact us so the request can be reviewed.

You can review the subscription terms here: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

To contact us directly, please use: https://helpx.adobe.com/contact.html?rghtup=autoOpen

I am sorry you did not find more value in our offerings. Please update this public discussion thread if you have any additional questions, @Incredible_Dream939f.

jane-e

Community Expert

@LAMY2017

Thank you! I’ve set up Apple Translate now and appreciate your advice!

@Incredible_Dream939f

We can’t assist with billing. Contact Adobe Customer Care if you need help:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Jane

jane-e

Community Expert

@Incredible_Dream939f

I can’t translate most of your screenshot, but caught the words “Adobe Stock”. What did you subscribe to?
When you subscribe to Photoshop, where you posted, there is an optional checkbox for Adobe Stock. Did you unsubscribe from both?

Jane

L

LAMY2017

Legend

Jane, I used Apple Translate on the screencapture of the message, I hope you don’t mind me hopping in, but the translation seems to identify the apps:

“Cancellation confirmed
We have processed your cancellation request and your Adobe Stock subscription - 10 assets per month ends on July 24, 2026 (PT).

What is the next step?
You will continue to have access to your free Creative Cloud subscription, which includes free versions of popular Adobe applications and services, access to learning resources, and 5 GB of cloud storage. If the..."

Larry

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