COBRANÇA INDEVIDA

there are user-to-user forums, so we can't cancel your subscription.

here's how you can cancel:  http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

and if that fails to help you, using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true.

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

Hey Brendo26208955zja6,

Sorry about the poor experience. I'm moving this thread to Account, Payment, and Plan. They can help you resolve this issue.

Thanks,

Ishan