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Alexandre32967128g3ww
Participant
October 17, 2023
Question

Cobrança indevida

  • October 17, 2023
  • 1 reply
  • 197 views

Boa noite!

No aplicativo do Photoshop Express, recebi uma oferta de assinatura anual por R$ 104,90, com um período de teste gratuito de 7 dias. No entanto, ao clicar na oferta, a compra foi efetuada imediatamente, sem considerar os 7 dias grátis. Imediatamente cancelei a assinatura, mas, apesar disso, uma assinatura anual foi cobrada no meu cartão. Peço o cancelamento da cobrança indevida da assinatura.

Aguardo uma resposta da empresa.

Atenciosamente,

Marcos Alexandre 

This topic has been closed for replies.

1 reply

Neelamk
Neelamk
Legend
November 29, 2023

Hi @Alexandre32967128g3ww,

 

We are sorry for your difficulties. To help you with refund issues, please let us know if you are using an Android or an iOS. How did you purchase the application? When did you buy it? Do you have any order ID for your purchase?

 

We hope to hear from you. We are here to help you.

 

Thank you,

Neelam

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