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December 2, 2023
Answered

Cobrança Indevida

  • December 2, 2023
  • 1 reply
  • 325 views

Iniciei um teste gratuito de 7 dias, cancelei e me certifiquei que não iria ter nenhum plano sendo cobrado no meu cartão na aba planos e pagamentos, porém de alguma forma mágica tem uma cobrança de R$95,00 reais no meu cartão, e ainda por cima na aba pedido e faturas não mostra nenhum tipo de cobrança e em planos mostra que eu não tenho nenhum plano assinado, gostaria de saber por qual motivo isso aconteceu.

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Correct answer kglad

contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
December 2, 2023

contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.