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Clever_wanderlusta355
Participant
September 23, 2026
Answered

COBRANÇA INDEVIDA QUERO MEU DINHEIRO

  • September 23, 2026
  • 1 reply
  • 13 views

Cancelei ainda no período de teste pois não gostei do produto e no dia 3 de setembro tive uma cobrança indevida no cartão de crédito. Quero ressarcimento.

    Correct answer Jeff_A_Wright

    Thank you for posting, ​@Clever_wanderlusta355.

     

    I understand your concern about being charged and your request for a refund.

     

    I reviewed the account details and can confirm that a subscription to Adobe Acrobat AI Assistant Plus was activated on September 1 and canceled today. The charge you are seeing may be related to the cancellation of that subscription.

     

    You can review Adobe's subscription terms, including information about cancellations and applicable fees:

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

     

    Because billing and cancellation charges depend on account-specific information, we cannot review those details in this public forum. Please get in touch with us directly so we can take a closer look at your account and explain any applicable charges:

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

    We will be happy to review the details with you and answer any questions you may have regarding the cancellation charges.

     

    Please update this public discussion thread if you have any additional questions, ​@Clever_wanderlusta355.

    1 reply

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    September 23, 2026

    Thank you for posting, ​@Clever_wanderlusta355.

     

    I understand your concern about being charged and your request for a refund.

     

    I reviewed the account details and can confirm that a subscription to Adobe Acrobat AI Assistant Plus was activated on September 1 and canceled today. The charge you are seeing may be related to the cancellation of that subscription.

     

    You can review Adobe's subscription terms, including information about cancellations and applicable fees:

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

     

    Because billing and cancellation charges depend on account-specific information, we cannot review those details in this public forum. Please get in touch with us directly so we can take a closer look at your account and explain any applicable charges:

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

    We will be happy to review the details with you and answer any questions you may have regarding the cancellation charges.

     

    Please update this public discussion thread if you have any additional questions, ​@Clever_wanderlusta355.

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