Cobrança indevida - reembolso

Question

Assinei o pacote estudante creative pra usufruir os 7 dias de teste, tentei diversas vezes cancelar antes do prazo mas quando eu clicava na opçao o site da adobe fazia log out como se o processo de cancelamento tivesse sido realizado, acontece que o valor de 86 reais ja foi descontado do meu cartao! Ao realizar a tentativa hoje me foi oferecido 2 meses gratis pra continuar com o plano e eu aceitei pq futuramente preciso dos app, gostaria de saber como fica essa cobrança que ja foi realizada? Preciso do reembolso!

John T Smith · Answer

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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