Cobrança indevida, sem oferecer ou ativar o produto.

Forum|Forum|1 year ago
March 7, 2025
2 replies
311 views

A Adobe está cobrando do meu cartão de crédito repetidamente. Fiz o cadastro do meu cartão de crédito para o período de teste grátis do Adobe Acrobat Premium. Fiz o download e login inúmeras vezes, mas não ativaram as funções premium. Quando entro na minha conta, não consta qualquer fatura ou plano ou pedido. Mesmo assim, ficam cobrando R$95,00 do meu cartão. Tive que cancelar direto com o meu banco. Não é possível contatar a Adobe de nenhuma forma. não há e-mail nem telefone. Vou ter que cancelar meu cartão de crédito, pois essas cobranças "criminosas" estão arruinando o meu credit score. Terei até que acionar a justiça para tentar reestabelecer meu crédito.

Billing

gupta shivangi

Legend

Thanks for writing in, @abstract_power5D95. I confirm there is no active subscription associated with your Adobe account. Could you check this article to know about the possible reasons for getting an unknown charge? https://adobe.ly/4byRWQ1

Let me know if it helps.

^Shivangi

A

abstract_power5D95Author

Participant

Thank you for the quick response, Shivangi.

I've tried that article, and even looked up for all possible reasons; there is none. Adobe simply keeps charging me for no service whatsoever.

That is very troubling.

gupta shivangi

Legend

Thanks for confirming. As I mentioned above, there is no active subscription associated with this email address. There can only be two scenarios here:

1. The card is linked to another email address with Adobe subscription: I assume you have checked that already.

2. The card is being asked for some fraudulent payment.

Please reach out to your bank as @kglad suggested above. We hope it helps.

^Shivangi

kglad

Community Expert

@abstract_power5D95

free trials automatically become paid subscriptions unless explicitly cancelled. in any case, check your account to see what subscriptions you have, https://account.adobe.com

A

abstract_power5D95Author

Participant

Thank you Kglad.
As I have mentioned, there no subscription under my account.

Isn't that curious? Charging people simply for registering a payment method?

kglad

Community Expert

if you suspect fraudulent use of your credit card, you should report it to your card provider.

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