Cobro

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Buenos días,

Me has cobrado el valor de la suscripción en el mismo día que yo lo tenia para cancelar y lo he hecho y aun así me han cobrado.

Si yo tenía hasta dia 20/03 para cancelar y en el mismo día lo he cancelado y no he usado ni un día siquiera de su servicio no tengo porque pagarla.

gupta shivangi

Legend

Hi @oscar_13casa�e,

Thanks for reaching out. I could not find any active or trial subscription associated with this account. Are you raising this query for a different email address?

If yes, could you start a discussion using the correct email ID?

We are here to help.

^Shivangi

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kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

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O

oscar_13casa�eAuthor

Participant

Mejor diciendo mi suscripción era para ser cancelada dia 17 lo he cancelado y me hicieron el cobro dia 20 como podéis ver en la foto

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kglad

Community Expert

if you subscribed via the google play store, contact that store.

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