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oscar_13casa�e
Participant
April 4, 2025
Question

Cobro

  • April 4, 2025
  • 3 replies
  • 137 views

Buenos días, 

Me has cobrado el valor de la suscripción en el mismo día que yo lo tenia para cancelar y lo he hecho y aun así me han cobrado.

Si yo tenía hasta dia 20/03 para cancelar y en el mismo día lo he cancelado y no he usado ni un día siquiera de su servicio no tengo porque pagarla.

    3 replies

    gupta shivangi
    gupta shivangi
    Legend
    April 4, 2025

    Hi @oscar_13casa�e,

    Thanks for reaching out. I could not find any active or trial subscription associated with this account. Are you raising this query for a different email address?

    If yes, could you start a discussion using the correct email ID?

    We are here to help.


    ^Shivangi

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 4, 2025

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community">
    O
    oscar_13casa�eAuthor
    Participant
    April 4, 2025

    Mejor diciendo mi suscripción era para ser cancelada dia 17 lo he cancelado y me hicieron el cobro dia 20 como podéis ver en la foto

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 4, 2025

    if you subscribed via the google play store, contact that store.

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