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M
Maye Bass
Participant
July 13, 2025
Question

Cobro

  • July 13, 2025
  • 1 reply
  • 100 views

Ayúdenme. Hice mi cancelación y como no tenía saldo en la tarjeta lo volvieron a intentar. Luego libere el saldo de mi tarjeta y al checar me hicieron doble cobro. Ya hice el reclamo tanto en el banco como en adobe pero en adobe he notado su falta de atención. No sé qué hacer. Pueden ayudarme ? 

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 13, 2025

check your account, https://account.adobe.com

what's it show?

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
July 14, 2025

Hi there,

Thanks for reaching out. As per your account info, your plan is 9 month and 25 days old. Since this is an annual plan with monthly payment, you are being asked to pay every month. Also, I could notice that you have chosen to cancel the renewal which means the plan will continue till the end of this annual term till October 26, 2025.

There will be no deductions post that. You can get more information about subscription terms here: https://adobe.ly/4nNrpEt

Let us know if you have any additional questions.


^Shivangi

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