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Participant
July 2, 2025
Question

cobro de aplicacion y no funciona la aplicacion

  • July 2, 2025
  • 2 replies
  • 101 views

Todos los meses se me debita el servicio de la aplicacion de la tarjeta, pero este mes cuando ingrese a la aplicacion no tenia renovado el servicio. Pese a que se debito ya hace 15 dias

2 replies

kglad
Community Expert
Community Expert
July 2, 2025

only if the links in the previous message fail to help and your account shows an active subscription with no payment problem proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location