Cobro de plan y cancelación

Forum|Forum|4 months ago
September 18, 2025
2 replies
73 views

Hola, necesito ayuda.

Se me hizo cancelación de mi plan, aún cuándo se me hizo el cobro el 12 de septiembre.
No puedo abrir ninguno de los programas que ya había comprado.
Alguien que me ayude a saber si hubo alguna actualización de la que no me enteré o si debo cancelar definitivamente mi plan.
Gracias, saludos.

kglad

Community Expert

and, if you're not sure of your adobe id, you can use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

M

Manan Joshi

Community Expert

Did you cancel it or it cancelled on your own? Check your emails there may be some notifications on why it got cancelled

-Manan

Shivangi_Gupta

Community Manager

Hi Carolina Haro,

We appreciate you reaching out. I reviewed your account details and I could not find any active plans associated with this email address. Did you make the purchase using the same email address you used with the community?

Did you receive any confirmation email?

Let us know.

^Shivangi

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