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MORA31570047os8s
Participant
August 9, 2023
Answered

Cobro en dolares no autorizado

  • August 9, 2023
  • 4 replies
  • 1074 views

Me acabo de dar cuenta que todo este tiempo me han estado cobrando en mi cuenta de dolares y una vez que me quede sin comenzaron a cobrar en mi cuenta normal de soles.

Por qué desde un inicio no cobró en la cuenta principal?

Intente buscar multiples veces si hay una manera de señalar la cuenta del pago pero no encontre nada

Me e desuscrito de mis palnes por el miedo que me sigan cobrando en dolares si es que deposito en un futuro

 

En ningun momento autorice estos pagos, y estoy mas que segura que para las fechas de pago en mi cuenta original tenia el dinero psuficiente para hacer el pago mensual

 

Estoy totalmente desanimada en otra vez comprar un plan de adobe si es que siempre va a funcionar de esta manera.

    This topic has been closed for replies.
    Correct answer kglad

    make sure youre aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

    there are 5 ways to contact adobe; chat and twitter:chat:


    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    Twitter:
    Tweet @AdobeCare

    p.s. if you�re contacted by anyone (via email or private message), it&#x<>;s much more likely to be a scammer than an Adobe Representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t<>/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/<>/redirect_from_archived_page/true

    4 replies

    C
    carlos_1969
    Participant
    October 4, 2024

    buenas tardes me estan cobrando 19.99 dolares del 3 de setiembre, por un servicio que no solicite nunca, y ahora han vuelto a facturar este 3 de octubre otro monto por 9.99 dolares de algo que no solicite...

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 4, 2024

    @carlos_1969 

     

    discuss with adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

    chat:
    if you have or want to purchase a subscription, use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    I
    isaura_6806
    Participant
    September 28, 2024

    Me está pasando lo mismo yo en ningún momento autorize pago estoy pidiendo mi desembolso.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 28, 2024

    contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

    chat:
    if you have or want to purchase a subscription, use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    P
    PatMed78
    Participating Frequently
    September 15, 2024

    Eso lo tienes que configurar con tu banco.
    Te recomiendo tener un plastico/tarjeta para cada cuenta. En caso de tener más de una cuenta asociada a un plastico, debes de configurar cuál es la principal. El cobro va primero a la cta principal, si no hay saldo va a la cuenta secundaria.
    Llama a tu banco y revisa esto, no dejes q te digan q todo está bien, es cosa de ellos no de adobe.
    Suerte!

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    August 10, 2023

    make sure youre aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

    there are 5 ways to contact adobe; chat and twitter:chat:


    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    Twitter:
    Tweet @AdobeCare

    p.s. if you�re contacted by anyone (via email or private message), it&#x<>;s much more likely to be a scammer than an Adobe Representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t<>/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/<>/redirect_from_archived_page/true

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