Adquirí el plan gratuito de 7 días y decía que después del 23 de diciembre si NO PAGABA se cancelaría AUTOMÁTICAMENTE LA INSCRIPCIÓN . Resulta que ayer, 26 de diciembre, realizaron un cobro a mi cuenta por $18.612 y se suponía que el plan ya se había desactivado.
there is no automatic cancelation. you must cancel yourself.
make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.
if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html
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