Participant

Answered

Cobro incorrecto

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Me están realizando un cobro de $28.50 y no entiendo de qué ya que actualmente no tengo ningún plan activo. Me pueden ayudar a validar y realizar el reverso correspondiente por favor.

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A

Andrea_Aguilar1594Correct answer

Participant

Jeffrey, I contacted the support team through Facebook, and they helped me cancel my account. Thank you for your support.

Nisset

Participant

Hola! el día 7 de Junio inicié prueba gratuita el mismo 7 di de baja la suscripción, me llegó el correo con la confirmación de la cancelación. Hoy me cobraron 24.990-

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kglad

Community Expert

@Nisset

check your account, https://account.adobe.com

is everything cancelled?

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kglad

Community Expert

ie, any other email/id you could have used?

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A

Andrea_Aguilar1594Author

Participant

Thanks for your answer. I don't know which account I'm being charged from. I usually use this one and another Hotmail account. The bank doesn't give me the details; it only reports a charge from Adobe.

Can you help me check if it's from that account?

Thanks in advance for your support.

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Jeffrey_A_Wright

Legend

Andrea, if you only use one other email account, then what happens when you log in under that account? If you are unable to access the account, do you receive an error when you complete the password reset process listed at https://adobe.ly/4mBJFPH?

Once you are logged in under the correct account, then you can complete the steps in https://adobe.ly/4md6iuc to self-cancel most subscriptions. ^JW

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Jeffrey_A_Wright

Legend

Andrea, I'm sorry, but I don't see any active subscriptions or recent transactions under the account you used to post to this public discussion forum. Please make sure to log in under the account you used to purchase the subscription if you want to access or manage your purchased services. Please see https://adobe.ly/4fjAjpk for information on how to request a password reset, if needed. ^JW

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A

Andrea_Aguilar1594AuthorCorrect answer

Participant

Jeffrey, I contacted the support team through Facebook, and they helped me cancel my account. Thank you for your support.

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kglad

Community Expert

(good to hear!)

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