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1 reply

Participant
March 26, 2025

Necesito ayuda para resolver el problema

AnandSri
Legend
April 14, 2025

Hello Alexi!

 

I hope you're doing well, and we apologize for the delayed response.

 

We have verified your Adobe ID (email) used to log in to the community, and we see that the Creative Cloud all apps subscription has been cancelled. To learn more about the Cancellation charges, and conditions, please see this article: https://adobe.ly/4j9lg2A

https://adobe.ly/4igbLNY

 

I will move the conversation to the appropriate team so that they can assist you further with the charges, and the reasons. 

 

Thanks,

Anand Sri.